Privacy Policy
Your privacy is our priority. Learn how we protect and handle your data.
Last updated: January 25, 2025
Account Information
When you create an account, we collect your email address, username, and encrypted password.
Conversation Data
We temporarily store your conversations to provide our service. Messages are encrypted and automatically deleted after 30 days unless you choose to save them.
Usage Analytics
We collect anonymized usage statistics to improve our service, including response times, feature usage, and error rates.
Mobile App Data
When you use our mobile application, we may collect device information, app usage statistics, crash reports, and performance data to improve our service quality.
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
Access Controls
Strict access controls ensure only authorized personnel can access systems, with all access logged and monitored.
Regular Audits
We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.
- • Provide and improve our AI conversation service
- • Respond to your support requests and communications
- • Send important service updates and security notifications
- • Analyze usage patterns to enhance user experience
- • Comply with legal obligations and prevent fraud
Important: We never use your private conversations to train our AI models or share them with third parties.
Data Access and Portability
You can request a copy of your personal data in a machine-readable format at any time.
Data Correction
You can update your account information and preferences through your account settings.
Data Deletion
You can request deletion of your account and all associated data. Visit our data deletion page to submit a request.
Marketing Communications
You can opt out of marketing emails at any time using the unsubscribe link or your account settings.
Automatic Deletion
Conversation data is automatically deleted after 30 days unless you explicitly save it to your account.
Account Deletion
When you delete your account, all personal data is permanently removed within 30 days, except where required by law.
Legal Requirements
Some data may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.
App Permissions
Our mobile application requests only necessary permissions to provide core functionality. All permissions are clearly explained before being requested.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
Data Safety
We are committed to transparency about our data practices. Our app's data safety section in Google Play Store provides detailed information about data collection, sharing, and security practices.
If you have questions about this Privacy Policy or our data practices, please contact us:
Company: TVC Studio
Email: [email protected]
Support Email: [email protected]
Address: Vietnam
Data Protection Officer: [email protected]